Shipping policy

Shipping Policy

At ALAF KART, we are committed to processing and delivering your orders safely and efficiently across India. Please read this Shipping Policy carefully to understand our order processing, shipping, and delivery procedures.

1. Domestic Shipping Only

ALAF KART currently provides shipping within India only.

We do not currently offer international shipping or delivery outside India.

2. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing your order.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During sales, promotional periods, festive seasons, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, we will provide shipping confirmation and, where available, tracking details through the email address or phone number provided with your order.

3. Delivery Time

After your order has been processed and handed over to our courier partner, the estimated delivery time is generally:

  • Metro Cities: 2–5 business days

  • Other Cities and Towns: 3–7 business days

  • Remote or Certain Serviceable Areas: 5–10 business days

These delivery timelines are estimates only and are not guaranteed.

Actual delivery times may vary depending on the destination, courier service, weather conditions, public holidays, transportation conditions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order value, product weight, dimensions, and courier charges.

Any applicable shipping charges must be paid as part of the order unless otherwise stated.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number or tracking link, depending on the courier service used.

You can use the tracking information to check the current status of your shipment.

Please note that tracking information may take some time to become active after the order has been handed over to the courier.

ALAF KART is not responsible for delays in tracking updates caused by the courier or shipping provider.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please make sure that the following information is correct:

  • Full Name

  • House/Flat Number

  • Building Name

  • Street/Area

  • City

  • State

  • PIN Code

  • Valid Phone Number

Once an order has been shipped, we may not be able to change the delivery address.

If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address or contact information provided by the customer, additional shipping charges may apply if the order needs to be shipped again.

7. Failed or Missed Delivery

Our courier partner may make multiple delivery attempts according to its delivery procedures.

A delivery may fail if:

  • The customer is unavailable.

  • The delivery address is incorrect or incomplete.

  • The customer cannot be contacted.

  • The customer refuses to accept the package.

  • The delivery location is not serviceable.

  • The customer does not respond to the courier's delivery attempts.

If a package is returned to ALAF KART due to circumstances attributable to the customer, additional shipping charges may apply if the order is requested to be shipped again.

8. Delivery Delays

We make every reasonable effort to deliver orders within the estimated delivery timeframe. However, delivery dates are not guaranteed.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Courier or logistics delays

  • Heavy traffic or transportation disruptions

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Strikes or operational disruptions

  • Incorrect or incomplete customer information

  • Remote or difficult-to-service locations

  • Technical or operational issues

  • Other unforeseen circumstances

A delivery delay does not automatically qualify an order for cancellation, refund, or compensation.

If your order appears to be significantly delayed, please contact our customer support team so that we can assist you with checking the shipment status.

9. Damaged, Defective, or Incorrect Products

Please carefully inspect your package and product immediately after delivery.

If you receive a product that is damaged, broken, defective, or different from the product you ordered, please contact us as soon as possible.

Unboxing Video Requirement

For any claim involving a damaged, broken, defective, missing, or incorrect product, customers are required to record a clear and continuous unboxing video while opening the package.

The unboxing video should clearly show:

  • The package as received.

  • The shipping label and order details.

  • The condition of the outer packaging before opening.

  • The complete opening of the package.

  • The product immediately after opening.

  • Any visible damage, defect, missing item, or incorrect product.

The video must be continuous, clear, and unedited.

The unboxing video is required as proof to help us determine whether the issue occurred before delivery or during courier transportation. It may also be required to support a claim with the courier company.

Without a valid unboxing video, ALAF KART may not be able to approve a refund, replacement, or exchange for damage or defects reported after delivery.

If the product is confirmed to have been damaged during courier transportation or is found to have a manufacturing defect, we will provide an appropriate resolution in accordance with our Return and Refund Policy.

10. Incorrect or Missing Items

If you receive an item that is different from the item you ordered, or if an item is missing from your package, please contact us as soon as possible.

You may be required to provide your order details, photographs, and the unboxing video for verification.

After reviewing the information provided, ALAF KART will determine the appropriate resolution, which may include a replacement, exchange, or refund, subject to our Return and Refund Policy.

11. Lost or Undelivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact us promptly.

We may contact the courier company to investigate the shipment and determine its status.

If a package is confirmed as lost in transit by the courier, ALAF KART will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.

12. Cash on Delivery (COD)

If Cash on Delivery (COD) is available for your location and order, the applicable COD option will be displayed during checkout.

Customers placing COD orders are expected to accept and receive their orders at the provided delivery address.

Repeated refusal of COD orders or failure to accept deliveries may result in restrictions on future COD orders.

13. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

If the order has already been shipped, you may need to follow our Return and Refund Policy instead of cancelling the shipment.

14. Contact Us

If you have any questions regarding shipping, delivery, tracking, delayed orders, courier issues, or your shipment status, please contact us:

ALAF KART

Email: alafkart@yahoo.com
Phone: +91 70396 77316
Address: JB Nagar, Andheri East, Mumbai, Maharashtra, India

Our customer support team will be happy to assist you with your shipping and delivery-related questions.

Last Updated: 17/09/2026