Refund policy

Return and Refund Policy

We have a 7-day return policy, which means you have 7 days from the date of receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be in the same condition in which you received it. The product must be unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or other valid proof of purchase.

To initiate a return, please contact us at Help.alafkart@yahoo.com.

Please note that returns must not be sent back without prior approval from our team. Items returned without first submitting a return request and receiving approval will not be accepted.

If your return request is approved, we will provide you with the necessary return shipping label and instructions regarding where and how to send the product.

Return Address

The return address will be provided to you by our customer support team after your return request has been approved.

Damaged, Defective, or Incorrect Products

Please carefully inspect your order immediately after receiving it.

If you receive a product that is defective, damaged, broken, or different from the product you ordered, please contact us as soon as possible so that we can investigate the issue and provide an appropriate resolution.

Unboxing Video Requirement

For products that are received damaged or defective, including damage caused during courier/shipping, customers are required to record a continuous, clear unboxing video while opening the package.

The unboxing video should clearly show:

  • The package as received, including the shipping label.

  • The condition of the outer packaging before opening.

  • The complete opening of the package.

  • The product and its condition immediately after opening.

  • Any damage, defect, missing item, or incorrect product received.

The video should be continuous and unedited, and the damage or issue should be clearly visible.

The unboxing video is required as proof to help us verify whether the product was damaged before delivery or during courier transportation. This evidence may also be required when we raise a claim with the courier/shipping company.

Without a valid unboxing video, we may not be able to approve a refund, replacement, or exchange for products reported as damaged or defective upon delivery.

After reviewing the provided video and other required information, we will determine whether the product qualifies for a refund, replacement, or exchange.

If the issue is confirmed to be a manufacturing defect or damage that occurred during shipping/courier handling, we will provide the appropriate resolution in accordance with our policy.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

  • Perishable goods, such as food, flowers, or plants.

  • Custom-made or personalized products.

  • Special-order products.

  • Personal care products, including certain beauty and hygiene products.

  • Hazardous materials.

  • Flammable liquids or gases.

  • Sale or discounted items.

  • Gift cards.

If you are unsure whether a particular product is eligible for return, please contact us at alafkart@yahoo.com before sending the item back.

Exchanges

If you wish to exchange an eligible product for a different item, the fastest way is to return the original product.

Once the return has been received and approved, you can place a separate order for the new product.

For products that are confirmed to be defective, damaged during courier transportation, or incorrectly delivered, an exchange or replacement may be provided after verification of the issue and supporting evidence.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that after we process the refund, it may take additional time for your bank, credit card company, or payment provider to reflect the amount in your account.

If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at alafkart@yahoo.com.

Contact Us

If you have any questions regarding our Return and Refund Policy, or if you need assistance with a return, refund, exchange, defective product, or damaged shipment, please contact us at:

Email: alafkart@yahoo.com