FAQ

FAQ

Frequently Asked Questions (FAQ)

Welcome to ALAF KART. We have answered some of the most common questions below to help you understand our ordering, payment, shipping, return, refund, and exchange processes.

If you cannot find the answer to your question, please contact our customer support team.

1. What is ALAF KART?

ALAF KART is an online shopping store offering products to customers across India. We aim to provide a simple and convenient online shopping experience.

2. Where does ALAF KART deliver?

We currently provide domestic shipping within India only.

We do not currently offer international shipping.

Delivery availability may depend on whether the customer's PIN code is serviceable by our courier partners.

3. How can I place an order?

To place an order:

  1. Select the product you wish to purchase.

  2. Choose the required quantity or available options.

  3. Add the product to your cart.

  4. Proceed to checkout.

  5. Enter your correct delivery and contact information.

  6. Select your preferred payment method.

  7. Review your order details.

  8. Complete the order.

Once your order is successfully placed, you may receive an order confirmation.

4. What payment methods are available?

Available payment methods are displayed during checkout.

Where available, Cash on Delivery (COD) may also be offered for eligible orders and serviceable locations.

Payment options may vary depending on your location, order, and availability.

5. How does Cash on Delivery (COD) work?

If COD is available for your order, you can place the order without making an online payment.

The full order amount must be paid to the delivery partner at the time of delivery.

Please keep the required amount ready and ensure that your delivery address and phone number are correct before placing the order.

6. Can I refuse a COD order after placing it?

Customers are expected to accept COD orders that they have placed.

Repeated refusal or non-acceptance of COD orders may affect the availability of COD for future orders.

If you need to cancel an order, please contact us as soon as possible before the order is processed or shipped.

7. How long does it take to process my order?

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During periods of high order volume, sales, promotions, or unforeseen circumstances, processing may take longer.

8. How long does delivery take?

Estimated delivery times are generally:

  • Metro Cities: 2–5 business days

  • Other Cities/Towns: 3–7 business days

  • Remote or certain serviceable areas: 5–10 business days

These are estimated delivery timelines and are not guaranteed. Actual delivery time may vary depending on the courier service, destination, weather, holidays, and other circumstances.

9. Will I receive a tracking number?

Where tracking is available, we may provide a tracking number or tracking link after your order has been shipped.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier.

10. Why is my tracking information not updating?

Sometimes courier tracking information may take time to update due to scanning or system delays.

If your tracking information has not changed for a reasonable period, please contact us and provide your order number so that we can assist you.

11. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your delivery address.

Once an order has been processed, packed, or shipped, it may not be possible to change the address.

If an incorrect or incomplete address is provided by the customer and the shipment is returned, additional shipping or re-shipping charges may apply.

12. What information should I provide for delivery?

Please provide complete and accurate information, including:

  • Full name

  • House/Flat number

  • Building or property details

  • Street/Area

  • City

  • State

  • PIN code

  • Valid phone number

Accurate information helps reduce the possibility of delivery delays or failed delivery attempts.

13. What happens if I miss my delivery?

The courier partner may make multiple delivery attempts according to its delivery procedures.

Delivery may fail if the customer is unavailable, the address is incorrect or incomplete, the customer cannot be contacted, the shipment is refused, or the location is not serviceable.

If an order is returned because of circumstances attributable to the customer, re-shipping charges may apply where applicable.

14. What should I do if my package arrives damaged?

Please inspect the outer package and product as soon as possible after delivery.

If the package or product appears damaged, defective, broken, or otherwise affected, contact us as soon as possible with your order details.

For damaged or defective products, an unboxing video is required as described below.

15. Is an unboxing video required?

Yes. An unboxing video is required for claims involving damaged, defective, missing, or incorrect products.

The video should:

  • Be continuous from the beginning of the unboxing.

  • Clearly show the courier package.

  • Show the shipping label/order details.

  • Show the outer packaging before opening.

  • Show the complete opening of the package.

  • Show the product immediately after opening.

  • Clearly show any damage, defect, missing item, or incorrect product.

The video should be clear, continuous, and unedited.

16. Why do I need to record an unboxing video?

The unboxing video helps us verify the condition of the product at the time the package was opened.

It may also help determine whether an issue occurred before delivery or during the courier handling process and may be required when raising a claim with the courier partner.

Without a valid unboxing video, a refund, replacement, or exchange for damage or defect may not be approved.

17. What if I receive the wrong product?

If you receive an incorrect product, please contact us as soon as possible.

You may be asked to provide your order details, photographs, and the required unboxing video so that we can verify the issue.

If the incorrect product is confirmed, the appropriate resolution will be provided according to our Return and Refund Policy.

18. What if an item is missing from my order?

If an item appears to be missing from your package, please contact us as soon as possible.

Please provide your order number and any requested photographs or unboxing video so that we can investigate the issue.

Any resolution will be subject to verification and our applicable policies.

19. Can I return a product?

Eligible products may generally be returned within 7 days from the date the item was received, subject to the conditions of our Return and Refund Policy.

The product must generally be unused, unworn, in its original condition, with tags and original packaging where applicable, and accompanied by valid proof of purchase.

20. Which products cannot be returned?

Certain products may not be eligible for return, including:

  • Perishable goods

  • Customized or personalized products

  • Special-order products

  • Personal care, beauty, or hygiene products

  • Hazardous materials

  • Flammable liquids or gases

  • Sale or discounted items

  • Gift cards

Return eligibility is subject to our Return and Refund Policy and applicable product conditions.

21. Can I exchange a product?

For eligible products, exchanges may be handled according to our Return and Refund Policy.

For damaged, defective, or incorrect products, an exchange or replacement may be provided after verification where applicable.

Please contact us before sending any product back.

22. Do I need approval before returning a product?

Yes.

Please contact ALAF KART and obtain return approval before sending any product back.

Unauthorized returns may not be accepted or processed.

After approval, you will receive the applicable return instructions and return address.

23. How will I receive my refund?

Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds are generally issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to reflect the refund in your account.

24. What if I have not received my refund?

If your refund has been approved but has not appeared in your account within the expected timeframe, please first check with your bank or payment provider.

If the issue continues, contact us at:

Email: alafkart@yahoo.com

Please include your order number and relevant refund details so that we can assist you.

25. Can I cancel my order?

If you want to cancel an order, contact us as soon as possible.

Cancellation may not be possible once the order has been processed, packed, or shipped.

If the order has already been shipped, the applicable return process may need to be followed.

26. What happens if my package is lost?

If your order does not arrive or the courier tracking indicates an issue, please contact us with your order number and tracking information.

We may investigate the shipment with the relevant courier partner.

If the shipment is confirmed as lost, the appropriate resolution will be determined according to the applicable circumstances and our policies.

27. What if my tracking shows "Delivered" but I have not received the package?

Please contact us promptly if your tracking information shows that the order was delivered but you have not received it.

We may need to investigate the delivery with the courier partner.

Please also check whether the package was received by a family member, neighbor, building/security staff, or another person authorized to receive deliveries at your address.

28. Are delivery times guaranteed?

No.

Delivery times provided on our website are estimates and may vary due to circumstances such as:

  • Courier or logistics delays

  • Traffic

  • Weather conditions

  • Public holidays

  • Natural events

  • Strikes or operational disruptions

  • Incorrect or incomplete customer information

  • Remote delivery locations

  • Technical issues

  • Other unforeseen circumstances

A delivery delay does not automatically qualify an order for cancellation, refund, or compensation.

29. What should I do if I receive a defective product?

Please contact us as soon as possible after receiving the product.

For defective products, provide your order details and the required unboxing video.

After verification, an eligible defective product may qualify for a replacement, exchange, or refund according to our Return and Refund Policy.

30. Do I need to keep the original packaging?

Yes. If you are requesting a return, exchange, replacement, or refund, please keep the product, original packaging, tags, accessories, and other items supplied with the order until your request has been resolved.

31. Can I return a product without an unboxing video?

For claims involving damage, defects, missing items, or incorrect products, a valid unboxing video may be required.

Without the required video evidence, a refund, replacement, or exchange may not be approved.

32. What if I receive a product that looks different from the image?

Minor differences in color, appearance, packaging, or product specifications may occur due to factors such as screen settings, lighting, manufacturing variations, or packaging updates.

If you believe that you have received a materially incorrect product, please contact us so that we can review the issue.

33. How can I contact ALAF KART?

You can contact us using the information below:

ALAF KART
Email: alafkart@yahoo.com
Phone: +91 70396 77316
Address: JB Nagar, Andheri East, Mumbai, Maharashtra, India

For order-related queries, please include your order number and a brief description of your issue.

34. Where can I find more information about your policies?

For complete information, please refer to the relevant policies available on our website, including:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return and Refund Policy

  • Legal Notice

  • Contact Information

These policies contain additional terms and conditions applicable to purchases made through ALAF KART.

35. How can I get help if my question is not answered here?

If your question is not covered in this FAQ, please contact our customer support team.

Email: alafkart@yahoo.com
Phone: +91 70396 77316

We will do our best to assist you with your query.

ALAF KART
JB Nagar, Andheri East, Mumbai, Maharashtra, India
Email: alafkart@yahoo.com
Phone: +91 70396 77316

Last Updated: 17/09/2026